Patient Rights & Provider Responsibilities
At Courageous Counseling & Consulting, we believe every client deserves transparency, respect, and clear information about their rights under Texas law. As required by Texas House Bill 4224 and the Texas Behavioral Health Executive Council (BHEC), this page provides detailed instructions on how to:
- Request your health care records
- Contact the Texas Behavioral Health Executive Council
- File a consumer complaint with the Texas Office of the Attorney General
Your rights as a client are important, and our goal is to ensure you have easy access to the information and resources you need. If you have questions about any part of this page, please bring them up during your session or contact us at any time.
Requesting Your Health Care Records
You have the legal right to request a copy of your health care records at any time. To request your records:
- Submit a written request via email to: info@courageouscounselingconsulting.com
- Include your full name, date of birth, and the records you are requesting
- Requests will be processed in accordance with Texas state law
If you have questions about accessing your records or need assistance with your request, please visit the Contact Page.
Contacting the Behavioral Health Executive Council (BHEC)
If you need to contact the Texas Behavioral Health Executive Council regarding licensing, professional standards, or regulatory information, you may reach them directly using the following link:
Texas Behavioral Health Executive Council — Contact Page
This agency oversees professional counselors, marriage and family therapists, social workers, and psychologists in the state of Texas.
Filing a Consumer Complaint with the Attorney General
Texas HB 4224 requires all mental health providers to clearly inform clients how to file a complaint with the Office of the Attorney General.
If you believe a violation of consumer protection laws has occurred, you may file a complaint here:
Texas Office of the Attorney General — Consumer Protection Complaint Portal
The Attorney General’s office investigates consumer fraud, deceptive practices, and other violations that may affect health care consumers in Texas.
Additional Rights as a Counseling Client
As a client of Courageous Counseling & Consulting, you also have the right to:
- Receive counseling services free from discrimination
- Participate in developing your treatment plan
- Decline any service or referral offered
- Understand the nature and purpose of counseling approaches used
- Ask questions about your care at any time
- Confidentiality consistent with Texas law and professional ethics
If you would like additional information about patient rights or need clarification about any policy or procedure, please bring your questions to your therapist or reach out through our contact page.